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If you are not entirely satisfied with your purchase, we're here to help.

 

RETURNS

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase i.e a copy of the invoice received when the purchase was made.

 

REPLACEMENT PRODUCTS

If a product purchased is defective or incorrect by no fault of yours we can replace the said product with the same, useable product or a similar product of equal or lesser value. Once we receive your item/ products, we will inspect it and notify you if your replacement has been approved.

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund as a direct credit to your bank account for which you would need to supply once notified of this approval.

The Transfer usually takes one business day, however; you could receive the credit within a certain amount of days, depending on your bank policies.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund should you want the item/ products returned.

If the product purchased is defective or incorrect through no fault of yours we will pay the shipping for replacement items or products.

 

CONTACT US

Click Here to go to Contact Us page information. If you have any questions on how to return your item to us, contact us.

Stahls Graphix Limited

www.stahls.co.nz

4 Kawakawa Place
Whenuapai, Auckland
New Zealand

PH: 09 838 8046

ITEMS NOT ELIGIBLE FOR A REFUND

Custom Transfers- These transfers are made to order and serve no purpose to us if returned on the basis of a change of mind or any error/ oversight on your behalf this includes DIY Transfers and Printed Transfers

Vinyl Cutter Accessories

Sale Items

*** The above-mentioned items can only be replaced if the product or items are faulty or incorrect due a manufacturing error.

 

HOW TO RETURN YOUR ITEMS/ PRODUCTS

Please return all items to:

4 Kawakawa Place
Whenuapai, Auckland
New Zealand
PH: 09 838 8046

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